Boarding FAQ:
Rabies – required once every year (or 3 years depending on which vaccine your vet administers)
DHLPP – required once every year (or 3 years depending on which vaccine your vet administers)
Bordetella – required once every 6 months (or 1 year depending on which vaccine your vet administers)
Canine Influenza - required every year (2 doses needed at first, then yearly after that, consult with your vet office)
Puppies under 4 months older must have two rounds of DHPP, Bordetella and Canine Influenza (rabies not required until over 16 weeks/4 months old)
Due to our twice daily, exceptional cleaning schedule (Early AM and Mid-Day), check-in is from 2:00pm to 5:00pm Monday to Friday, Saturday 2pm to 5pm, Sundays 2pm to 5pm. Check-outs are from 7am to 12:30pm Monday through Friday, and Saturday 8am to 12:30pm, and Sunday 8am to 9am. We close from 12:30pm to 2:00pm Monday to Saturday to allow our daycare dogs to rest and relax from morning play. If you need a late check-out (after 2pm), please book this with your reservation to ensure we can keep your dog(s) in his/her suite until you arrive. (late check out fee of $20 per dog applies) This is also the same for early check-in.
Yes, we offer tours Monday-Saturday between 9am-12pm and 2:30pm-3:30pm. Call us to schedule your tour. We are closed for daycare for nap-time, cleaning, and staff lunches from 12:30pm-2pm. No pets are allowed on the tours. Please visit our gallery for pictures of our facility.
You may bring up to 3 small toys per suite or kennel for your dog(s).Toys must be labeled with a permanent marker to ensure they are not lost or misplaced. Blankets and home bedding is not permitted. We provide all dogs with a bed/blanket and launder them so they are always fresh and clean. We can not guarantee all items will be returned or in the same manner they were brought in as we have no control over dogs possible destruction of toys. Customer assumes all risk.
If your dogs tummy is upset, we will hold one meal of food to give it time to settle. However, diarrhea is quite common during or after boarding due to the change in environment can be stressful on pets. For more serious situations, we will contact you to let you know what is going on (or your emergency contact if you are unreachable) and if you decide it’s necessary, you or your emergency contact will take your dog(s) to your veterinarian for treatment. For immediate emergency situations, we will take your dog to the closest vet possible to seek treatment. The medical release you sign, authorizes Paw Oasis to seek medical treatment in your absence.
Absolutely! Go to pawoasispetresort.gingrapp.
Our staff ensures all dogs a last potty break around 6-6:30pm nightly. Boarding dogs do not go longer than 12 hours overnight without relief, as our morning staff will relieve the dogs into our potty yards at 6:30am. This is usually adequate for dogs. At Paw Oasis Pet Resort & Spa, we have a state of the art security system, cameras, thermostats, and locks all controlled by smart devices. We have ability to watch over the premises 24-7. In addition, management lives only a few miles away and is always on-call to the pet resort if needed.
Our primary concern is the welfare of our guests. For this reason, our minimum boarding age for dogs is after the first week of the second round of puppy shots, generally at 8 weeks old. It is generally recommended that puppies get their first round of shots at 6 weeks. Your puppy must have two rounds of DHPP and Bordetella and the Canine Influenza. Rabies is not required for puppies under 16 weeks to board with us. If your puppy has not had these vaccines, we recommend using a pet sitting service to care for your puppy in your home while you travel.
Yes! We will board unaltered male or female dogs however they are not permitted in our social boarding programs, as those are for only spayed and neutered dogs. Unaltered pets board in our Individual Care program only which gives them 4 potty breaks per day, and one enrichment activity. See boarding for more detailed information of what is all included in this boarding service!
We have specific check in and check out times for all boarding pets. We operate similar to a human hotel in which check in is available after 2pm Monday-Sunday and check out is by 12:30pm Monday to Saturday, 9am on Sunday. We do offer early check in (7am-12pm Monday-Friday, 8am-12pm Saturday, 8am-9am Sunday) or late check out (2-6pm Monday-Friday, 2-5pm Saturday-Sunday) for a nominal fee of $20 per pet.
No, we do not. In our experience dogs can become more restless for extended time away from home and therefore are a bit higher risk for stress related illness. We watch these dogs more carefully to make sure they stay happy and healthy.
Your dog(s) will adjust quickly to Paw Oasis Pet Resort’s staff and our routines. Feeding, cleansing, exercise, and staff monitoring are all scheduled events that bring routine and structure to their home-like environment.You can do some things to help prepare your pet in the days before your pet is to be our guest. First, establish (or reinforce) a routine schedule of meal times and limit feedings to twice per day, if possible. We feed in the morning, and again in the early evening.
Also, we quiet the pet resort down after closing hours to give the pets adequate rest and comfort. It’s best if your evening schedule, in the week before boarding, is stable and consistent, and getting the pet(s) into a comfortable “wind down” to their day in the evening which will enable them to adjust quickly to their stay with us
Multiple pets staying together is determined if they get along well and the total combined weight of the suite they are staying in is under our limits (see boarding info). There is always a concern one pet can take action against another pet and we are not responsible should this happen. We will keep a close eye and ear out for any scuffles and if that should happen we will separate them on your behalf and change your boarding fees appropriately. If you think this is at all a possibility we recommend booking separate accommodations. We do offer a separate to feed service for dogs that can not be fed in the same area. This is a nominal fee of $2.50 per meal to remove a pet to eat alone due to eating all the food or food aggression. Please inform us at check in.
They can be with our Gold package! At Paw Oasis Pet Resort, we take an individualized approach to each dogs needs and stay. We offer multiple packages starting with 1 1/2 hours of play time up to all day play. View our boarding packages to learn more.
No, when choosing our location at opening, it was extremely important to have a large outdoor area with several fenced in yards and potty areas for the dogs to run and play and get sunshine. Some “pet hotels” are all indoors and to us, sunshine and fresh air is a key ingredient to a happy, healthy dog. We have over 8000 sq feet of combined indoor and outdoor space here at Paw Oasis Pet Resort!
Each suite is fully sanitized each morning, and spot cleaned throughout the day as needed. Our pet care staff continually checks suites throughout the day to ensure any pet messes are completely removed and sanitized. Most dogs will do their elimination during their outdoor break times as to not soil their “den.” Each dog will receive fresh, clean linens if needed in the morning and any soiled linens will be replaced as needed throughout the day.
We strongly encourage you to keep your dog on his/her same food diet. Please bring the food in pre-portioned ziplock baggies for each meal with your dogs name clearly marked in permanent marker on the bag. Please don’t label the food AM or PM, each bag should have the same amount of food. If wet food is needed, please label it with your dogs name and how much to give at each meal. A change in diet can trigger a sensitive stomach bout which we want to avoid, so keeping your dog on his/her diet is recommended. We offer a high quality kibble at $4/meal (1.5 cups/meal) if needed. Additional fees apply if baggie the food for you, you can avoid this fee by bagging it yourself before check in.
The risk of catching a disease or illness while boarding at Paw Oasis Pet Resort is possible but rare. We require up-to-date vaccines for all dogs participating in any service at the resort. However young and old dogs immune systems are weaker and they may pick up an illness another dog may not even show signs of. They can catch viruses very similar to children at school or daycare. Most healthy dogs do not have any issues. We also have high efficiency 2nd air handler/HVAC system in our daycare and boarding suites area, equivalent to hospital grade, to remove the entire air within the dog spaces every 10 minutes. Fresh air from outsides then piped back into these areas. We invested a lot of money into our air handler system to ensure disease transmission was virtually unrealistic here at Paw Oasis Pet Resort. We also use a state of the art cleaning system by Aqua-Air, that requires no smelly, waste collecting drains in our building. The Aqua-Air system steam cleans our floors and walls killing any and all bacteria.
Yes we can administer medications including insulin to pets. Pets who need insulin need specialized care are boarded under our Individual Care/Special Needs program. Older dogs who have some health issues and are on meds are boarded under our Seniors program. If you pets have extensive medical /health needs our sister company, Personable Pet Care, has trained pet sitters to care for your those needs including diabetic dog(s) in your home. We will administer other types of medications such as oral pills or liquids, medications for the eyes, ears, and ointments/sprays/ gels for other areas of the body as directed. All medications must be in their original prescribed containers with clearly marked instructions and pet name.
Most Boarding Facilities are not open on Sundays forcing you to pay for boarding another night or are only open in the morning. We are open both morning and afternoon to meet the needs of all customers. Coming back from a trip, no worries, you can pick up between 2pm and 5pm. Regular check out on Sunday’s is between 8am and 9am. Any pick up between 2pm and 5pm will be $20 per pet for late check out.
Yes! All ages are welcome. Older or handicapped dogs will be placed in our Seniors boarding program. We want to ensure they get adequate attention, daily health monitoring, extra potty breaks, orthopedic bedding, and an enrichment service of your choice to give them bit of attention or keep them active. See Seniors package to learn more.
Grooming FAQ:
Great question! At the time of appointment, we will find out how much hair you are looking for your dog to have trimmed. This will determine if you need a Spa Trim or All Over Make Over. You will need to upload your dogs vaccines to your online portal prior to coming in and sign all of our digital service agreements. It helps when you check in to bring a picture or know the length of coat you would like for your dog. For example, popular length are a #4 (3/8) inch with a teddy bear face. We have a length chart we can show you. Keep in mind the chart could be much more dense than the texture of your dogs hair. After we get the exact hair cutting instructions, we will also offer additional grooming services such as teeth brushing and nail dremel. Then after about 4 hours (for small dogs, longer for large dogs) we will text you your dog is ready for pick up!
All groom and bath dogs are assigned a kennel at check in. They are typically bathed within the first 30 minutes of arrival and we start blow drying them. They are put in their kennel with a room temp fan to dry a bit more. While they are fan drying, the groomers are working on other dogs. When your dog is almost fully dry, they will then finish them off with the hand dryer and begin their hair cut process. The hair cut process takes a minimum of 1 hour for the smallest, most well behaved dogs. Wiggly dogs, large dogs, and those who don’t like the grooming process will take longer. We work on the dogs in the order they check in. We provide potty breaks and water during their time with us.
If you dog is not a fan of grooming, we will try to groom him/her and may use a muzzle to keep the groomer safe. Some breeds, such as terriers do not like grooming and tend to be a bit bitey. The muzzle does not hurt them, it simply prevents the groomer from being bit, they take extra time, provide breaks, and talk sweetly to the dog. If the hair cut needs a muzzle to be accomplished or assistance from another person, we will add a Special Handling Fee of $10 to your groom.
Yes we groom Puppies! However, it takes a handful of times for puppies to get used to the grooming process. You can help by giving your puppy baths at home, playing with their paws and feet regularly and overall touching them everywhere. This helps them be better prepared. Please be realistic for what we can accomplish for a puppies first few hair cuts. We generally recommend we do a Spa Trim, which is not a full hair cut, however we cut the face, clean up the body outline, shave the pads, trim the nails, tidy the sanitary areas, and clean the ears. This allows your puppy to slowly get used to grooming. If we try to do a full hair cut on the first groom and your puppy is very stressed, jumping a lot, the hair cut may not be accomplished fully. We always aim for satisfaction and we wouldn’t want a half cut wiggly, scared puppy! Generally we can tell how your puppy will do for a full hair cut after the first time or two with us.
We do not currently offer any discounts because our groomers are paid on commission. Occasionally we may email limited promotions on grooming.
We have a 24 hour cancellation policy for grooming. We can only take a limited number of haircut appointments daily, so if someone cancels or does not show up, our groomer does not get paid for that groom. With 24 hour notice we can typically refill a cancelled grooming appointment, otherwise there is a full fee of the groom applied for cancelling starting at $55 if cancel with less than 24 hours notice. We apologize for any inconvenience.
Daycare FAQ:
A full day of daycare is your pet attending for most of the day with check out after nap time (in the afternoon). A half-day of daycare coming to daycare in the morning and pick up your pet before we close for nap /lunch at 12:30pm.
You may come everyday if you like (Monday-Saturday) or two or three days a week, or any other pattern you wish. It is up to you and your pet to decide the number of days and regularity your dog(s) attends day care. We do ask you to choose a schedule and stick with it though, so the daycare dogs are used to the same playmates each time they are here. In addition, we encourage you to pre-book your daycare to ensure we can accommodate them and avoid the “Unreserved” fee ($2/dog). All Puppy and Enrichment Daycare must be booked in advance to ensure we have availability.
if you cancel the day before, please call to let us know to avoid being charged. You may cancel a day using our secure online reservation system from our website or give our Reservation Specialists a call.
If you are late picking up your dog after 6:30pm Mon-Fri or after 5pm Saturday, you will be charged a late pick up fee of $20/dog plus daycare. If your dog(s) is not picked up by 7pm Mon-Fri or 5:30pm Saturday, your dog(s) will be boarded with us overnight and you will be responsible for boarding fees and late pick up fees.
Yes, our boarded guests do receive our regular daycare service if that service is chosen and dog passes a temperament evaluation.
No, you do not have to be on an exact schedule, but we do ask you to book in advance so we can ensure we have proper staffing and capacity. Some customers know their schedule needs and book them out on the online portal.
Yes, all dogs attending dog daycare must be a on a regular flea and tick preventative. In the event we find fleas, we will contact you and give your dog a mandatory flea bath at your expense.
Yes, all dog breeds are welcome. Owners need to certify that their pet(s) have not harmed or shown aggression toward any person or other pet. If a pet shows aggression he/she may be asked to withdraw from our daycare service.
Yes, there is 1 Kennel Technician to every 10-15 large dogs and 15-20 small dogs. We keep a careful watch, reading dog body language and make sure a good time is had by all.
We have webcams in both indoor daycare rooms and one outdoor play yards so you can tune in anytime of the day from your smart phone and watch your pet playing and having fun with his/her playmates.
Some small dogs enjoy running with the big dogs but we have a special area for the little ones to romp with his/her smaller friends. We separate our playgroups by size, temperament, and activity level.
Run! Play! Wrestle! Socialize with playmates, lounge around and talk the latest gossip with new friends! For more specific information, see our Daycare information.
Rabies – required once every year (or 3 years depending on which vaccine your vet administers)
DHLPP – required once every year (or 3 years depending on which vaccine your vet administers)
Bordetella – required once every 6 months (or 1 year depending on which vaccine your vet administers)
Canine Influenza - required every year (2 doses needed at first, then yearly after that, consult with your vet office)
Puppies under 4 months older must have two rounds of DHPP, Bordetella and Canine Influenza (rabies not required until over 16 weeks/4 months old)
Our guests can go potty when and where they like. Our staff is with the dogs at all times to immediately clean up after them however most dogs go potty on our soft artificial outdoor turfed yards.
The safety of the dogs is always our first priority. In our initial interview and temperament test, we make every attempt to weed out possible aggressive behavior or dogs that might attract aggressive behavior. We closely monitor dogs and keep play on a fun, friendly basis so that it doesn’t become too wild or confrontational. However, dogs use their mouths & paws to play; therefore, little scratches & nicks are not uncommon. If anything serious should happen, we will transport your dog to a nearby veterinarian if needed and notify you immediately.
No! Dogs are very good at learning they can do one behavior in one location and another behavior in a different location. If your pet is house-trained at home – he will remain house-trained at home. Your home does not have 30 canine residents with all their attendant odors. Your dog will definitely know the difference between home and daycare.
Please call to set up an account, get information, and set up a First Day Evaluation/Trial with us. You will need to load your current vaccination records onto your client portal. On your first day, your pet will need to arrive by 8am and they will be with us all day.
Your pet will be introduced to a couple of new playmates one at a time to see how he/she will react to new friends. We introduce them slowly to other dogs on leash while carefully watching their body language to ensure they are comfortable, social, and non-aggressive. Aggressive/ dominant dogs are not permitted in our Standard Daycare program. For Puppy and Enrichment Daycare, we have very specific schedules we follow, see those services to learn more.
For Puppies, yes we recommend you bring in their food for us to feed in a food puzzle! This gives them some fun mental stimulation. You can half their normal breakfast into breakfast and lunch to ensure they eat the same portion.
If your pets has special medical needs such as blind or deaf or epilepsy or some other ailment, we will place them into our Enrichment Daycare program. Pets with handicaps are welcome into this daycare program.
No, daycare packages may not be used towards boarding costs. However, all dogs who have passed a social evaluation with other dogs, get at least 1.5 hours of daycare included in the cost of boarding. Longer playtime is offered in our Silver and Gold packages.
We offer discounted prepaid packages of 15 days or 30 days for Standard Daycare, Puppy, and Enrichment.
If we see your pet vomit or has diarrhea, we will inform you at pickup. Generally this is not life threatening and holding food or giving rice or pumpkin at home may help.
Even in the most hygienic, well-ventilated boarding and daycare center, the possibility of your pet catching Canine Cough exists. Canine Cough can be transmitted from your neighbor’s dog, from an outdoor dog park, or from sitting with your pet at an outdoor restaurant. Much like the common cold or flu, there are many different variations and the vaccine does not cover them all. Puppies and immune-compromised dogs are at a much higher risk of transmission
